SERVICE & SUPPORT
Raymar-Telenetics is a leader in providing computer network support, installations, and network consulting services for integrated networks and industrial network solutions. Our IT support and consulting services cover all aspects of your network ranging from strategic network planning to full network installation and network security.
We offer full turn-key network services including assessment, design, implementation, and training. Our certified networking engineers assist with installation, performance optimization, analysis, maintenance, and troubleshooting.
In addition, we have strategically partnered with the industry’s top vendors for computer networking and network security. Through our strategic alliances, we can leverage vast amounts of knowledge, enabling us to quickly help you determine all your network and server support needs.
Service & Support Categories
|Maintenance Contracts||Time & Materials||Professional Services|
|Depot Repairs||On-Site Services||Tech Certifications|
Your affordable IT maintenance & repair solution.
|Response Type||Return Call Response*||On Site Response*||Telephone Support||On Site Hours||Travel||Annual Contract|
|RAPID RESPONSE I
|30 minutes||$150 HR||$1850|
|RAPID RESPONSE II
Helpdesk + OnSite
|30 minutes||4hours||$150 HR||$195 HR||$75 HR||$2,500|
|SCHEDULED RESPONSE I
|SCHEDULED RESPONSE II
Helpdesk + OnSite
|Scheduled||Scheduled||$125 HR||$195 HR||$75 HR||$2,000|
* Estimated Response Time
Hourly rates for telephone support are during normal working hours.
For the 24×7 contracts see OVERTIME SUPPORT HOURS below.
- NORMAL SUPPORT HOURS:
7AM to 5PM Monday through Friday, based on Incident Site Time Zone. Excludes Raymar holidays.
- OVERTIME SUPPORT HOURS:
Weekdays 5PM-8AM @ time + 1/2, Saturday 8AM-5PM @ time + 1/2, Saturday 5PM-Monday 8AM @ double time. Holidays @ double time.
- COVERED SUPPORT:
Help troubleshoot any network problem including liaison with other vendors/suppliers.
- MAN-HOUR ACCOUNTING:
Support hours on this agreement are decremented in increments of 1/2 hour at the rates listed above based on the type & time of support.
- EQUIPMENT REPAIR / REPLACEMENT:
Repair / replacement of defective equipment will be an additional cost.
- SPARE EQUIPMENT:
Spares can be provided, if available, and will be an additional cost.
Time & Materials
|Please contact our service dept. for Pricing.|
Raymar-Telenetics provides IT advisory and professional services in the following practice areas:
Secure Client Computing
Converged Communication (VoIP)
Please contact Customer Service at 1-800-747-1522 (local 916-580-1413) to request a quote and RMA for your depot repairable products.
Depot repairs are usually charged at $125 per hour.
Please contact Customer Service at 1-800-747-1522 (local 916-580-1413) to request a quote for your required on-site services.
On-site services are usually charged at $150 per hour plus travel. Overtime charges apply for nights, weekends, and holidays.
Travel expenses, such as lodging and airfare, are charged to the customer at our costs.
Our team of highly-qualified and experienced technicians holds the following certifications & training:
- Microsoft Certified Professional
- Microsoft Certified Systems Engineer
- Microsoft Certified Systems Administrator
- Windows NT & 2003 Server
- SQL Server
- Active Directory
- MCSE Windows 2000, Vista, & XP
- SME on SCO Unix
- SME on Citrix & HP Servers
- Packeteer Certified Engineer (PCE)
- Citrix Certified Administrator, Presentation Server 4.0
- VM Ware certification pending
- HP/Compaq Servers & Workstations
- Cisco Routers, Firewalls, Switches, Intrusion Detection
- Watchguard Firewall
- Basic Fiber Optic / Wireless 802.11, and PBX Basic Configuration
- Legacy Computer & Networking Equipment
- Most Printer Makes & Models
- All Raymar-Telenetics Manufactured Industrial Network Hardware
|For Sales or Service Please Call:|
|1-800-695-1951 | email@example.com|