FAQ

How do I get Service and Support?
How do I get an RMA?
How do I ship an RMA product?
How do I Purchase Products From Raymar?
How does Raymar’s Shipping Work?
What is Raymar’s Warranty Policy?
Resale Certificate Request
Credit Application Request

How do I get Service and Support?

Raymar is a leader in providing computer network support, installations, and network consulting services for integrated networks and industrial network solutions. Our IT support and consulting services cover all aspects of your network ranging from strategic network planning to full network installation and network security.

Please visit Raymar’s Service and Support page for more information on how to obtain Service and Support.

How do I get an RMA?

All products returned to Raymar must have an RMA number. (Return Material Authorization)

To obtain an RMA #, please contact Customer Service at 1-800-747-1522, or you may email us at techsupport@raymarinc.com

How do I ship an RMA product?

RMA # must be marked clearly on the outside of the box. Please include a copy of the RMA form inside the box. An RMA form will be faxed or emailed to you from Raymar’s Customer Service.

Please ship product to:

Raymar Information Technology, Inc.
7325 Roseville Road
Sacramento, CA 95842 USA

All shipping charges are the responsibility of customer.

Warranty replacement products will be shipped ground at no charge to customers within the continental United States.

Raymar is not responsible for any damages to equipment as a result of poor packaging by customer.

Please use original packaging materials and carton if available.

Customer is responsible for insurance on products shipped to Raymar’s warehouse.

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How do I Purchase Products From Raymar?

Contact your Account Manager or ask anyone on the Sales Team for assistance. We strive to be available when you need us.

Please call our Main number for help at 1-800-695-1951.
When you ask for a product quote, we will email you a detailed quick quote sheet outlining…

product items & descriptions
current pricing
purchase terms
shipping

…and other related information to help you process your orders with us.

Quotes are valid for 30 days.

In most cases we are more than willing to extend this expiration period…however…be aware that prices do change from time to time. If your quote has expired, please give us a call and we can quickly update your quote with the most current pricing and terms.

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How does Raymar’s Shipping Work?

All orders are shipped FOB ORIGIN / EXW (Incoterms)

Freight is prepaid and added unless otherwise arranged. We will be glad to ship your order on a third-party account.

Raymar works with most major freight and shipping companies.

Raymar Also ships internationally. Please ask your account manager regarding freight and customs requirements for your country of destination.

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What is Raymar’s Warranty Policy?

Raymar’s manufactured products are warranted against defects in hardware material and workmanship under normal use for one (1) year from date of original purchase.

Defective product will be repaired or replaced, determination to be made by Raymar, at no charge.

Repaired or replaced products are warranted for 90 days or for original warranty period, whichever is longer.

Warranty extends to original end-user only.

Custom built solutions defined at time of sale.

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Resale Certificate Request

Please contact Raymar’s Accounting deptartment for a resale certificate or to provide a resale certificate.

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Credit Application Request

Please contact Raymar’s Accounting deptartment for a credit application.
Fax or email completed and signed application to: 916-783-1952 / credit@raymarinc.com

Please allow up to 2 business days for processing.

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