Service & Support
Raymar-Telenetics is a leader in providing computer network support, installations, and network consulting services for integrated networks and industrial network solutions. Our IT support and consulting services cover all aspects of your network ranging from strategic network planning to full network installation and network security.
We offer full turn-key network services including assessment, design, implementation, and training. Our certified networking engineers assist with installation, performance optimization, analysis, maintenance, and troubleshooting.
In addition, we have strategically partnered with the industry's top vendors for computer networking and network security. Through our strategic alliances, we can leverage vast amounts of knowledge, enabling us to quickly help you determine all your network and server support needs.
Service & Support Categories
| Maintenance Contracts | Time & Materials | Professional Services |
| Depot Repairs | On-Site Services | Tech Certifications |
Maintenance Contracts
Your affordable IT maintenance & repair solution.
| Response Type | Return Call Response* | On Site Response* | Telephone Support | On Site Hours | Travel | Annual Contract |
| RAPID RESPONSE I Helpdesk |
30 minutes | $125 HR | $1,500 | |||
| RAPID RESPONSE II Helpdesk + OnSite |
30 minutes | 4hours | $125 HR | $165 HR |
$125 HR | $2,500 |
| SCHEDULED RESPONSE I Helpdesk |
Scheduled | $100 HR | $500 | |||
| SCHEDULED RESPONSE II Helpdesk + OnSite |
Scheduled | Scheduled | $100 HR | $150 HR |
$125 HR | $2,000 |
* Estimated Response Time
Hourly rates for telephone support are during normal working hours. For the 24x7 contracts see OVERTIME SUPPORT HOURS below.
- NORMAL SUPPORT HOURS:
7AM to 5PM Monday through Friday, based on Incident Site Time Zone. Excludes Raymar holidays. - OVERTIME SUPPORT HOURS:
Weekdays 5PM-8AM @ time + 1/2, Saturday 8AM-5PM @ time + 1/2, Saturday 5PM-Monday 8AM @ double time. Holidays @ double time. - COVERED SUPPORT:
Help troubleshoot any network problem including liaison with other vendors/suppliers. - MAN-HOUR ACCOUNTING:
Support hours on this agreement are decremented in increments of 1/2 hour at the rates listed above based on the type & time of support. - EQUIPMENT REPAIR / REPLACEMENT:
Repair / replacement of defective equipment will be an additional cost. - SPARE EQUIPMENT:
Spares can be provided, if available, and will be an additional cost.
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Time & Materials
| Please contact our service dept. for Pricing. | |
| Phone: | 800-747-1522 |
| email: | support@raymarinc.com |
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Professional Services
Raymar-Telenetics provides IT advisory and professional services in the following practice areas:
Server Consolidation
- Consolidation Assessment
- Server Implementation
- Server Virtualization
- Managed System
- Custom Training
Storage
- Storage Assessment
- Data Protection Assessment
- Network Attached Storage (NAS) Implementation
- Storage Are Network (SAN) Implementation
Networking Services
- Network Assessment
- Network Design & Implementation
- Managed Networks
- Custom Training
- Virtual Server Implementation
- Unix Servers
- HP Blade Server Infrastructure
- T1 & MPLS Circuits for Network Upgrades
- MS Windows/Exchange Server Configuration
- Server Sales, Design, and Installations
- Router Sales, Configurations, and Installations
- Firewall Sales, Configurations, and Installations
- Web & Spam Filtering
- Printers & Supplies
WAN Services
- WAN Optimization (Citrix WANScaler, Packeteer/Bluecoat) free demos available
- Disaster Recovery (off-site data)
- Co-location Services
- Multi-site Network Infrastructure Design & Implementation
- VoIP Cisco Solutions
Security Assessments
- Vulnerability Assessments (_self & External)
- Penetration Tests (_self & External)
- Regulatory Compliance Assurance
- Security Training
- Social Engineering
- Wireless Network Assessments
Secure Client Computing
- Needs Assessment
- Secure Client Design
- Secure Client Implementation
- Custom Training
Converged Communication (VoIP)
- Voice Readiness Assessment (VoIP/SIP)
- Voice Implementation
- Voice Design
- Custom Training
- Disaster Recovery & Survivability
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Depot Repairs
Please contact Customer Service at 1-800-747-1522 (local 916-580-1413) to request a quote and RMA for your depot repairable products.
Depot repairs are usually charged at $100 per hour.
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On-Site Services
Please contact Customer Service at 1-800-747-1522 (local 916-580-1413) to request a quote for your required on-site services.
On-site services are usually charged at $125 per hour plus travel. Overtime charges apply for nights, weekends, and holidays.
Travel expenses, such as lodging and airfare, are charged to the customer at our costs.
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Tech Certifications
Our team of highly-qualified and experienced technicians holds the following certifications & training:
- Microsoft Certified Professional
- Microsoft Certified Systems Engineer
- Microsoft Certified Systems Administrator
- Windows NT & 2003 Server
- SQL Server
- Active Directory
- MCSE Windows 2000, Vista, & XP
- SME on SCO Unix
- SME on Citrix & HP Servers
- Packeteer Certified Engineer (PCE)
- Citrix Certified Administrator, Presentation Server 4.0
- VM Ware certification pending
- HP/Compaq Servers & Workstations
- Cisco Routers, Firewalls, Switches, Intrusion Detection
- Watchguard Firewall
- Basic Fiber Optic / Wireless 802.11, and PBX Basic Configuration
- Legacy Computer & Networking Equipment
- Most Printer Makes & Models
- All Raymar-Telenetics Manufactured Industrial Network Hardware
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